Refund policy
Return, Exchange & Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to contact us regarding an eligible return, exchange, or refund.
Size Issues & Returns
Returns or exchanges are accepted only in cases where there is a size issue caused by our mistake.
For example, if you ordered one size but our staff sent you a different size, please contact us within 15 days of receiving your order. We will evaluate the issue and, if confirmed to be our mistake, we will approve the return or exchange.
Please note that we do not accept returns or exchanges simply because you selected the wrong size when placing your order. Customers are responsible for selecting the correct size when ordering.
Any approved return must be in the same condition in which it was received, unworn and unused, with tags attached and in its original packaging.
Damaged or Defective Products
Please inspect your order immediately after receiving it.
If your product arrives damaged, torn, defective, or in an unacceptable condition, please contact us as soon as possible and provide clear photos or videos of the issue.
We will evaluate the damage and determine whether the issue qualifies for a refund or other resolution.
Please report any damage or defect promptly after receiving your order. Claims made after the product has been used or after an unreasonable period may not be accepted.
Exchanges
Exchanges are available only when the issue is caused by our staff or our fulfillment error, such as sending a different size from the size you ordered.
If you believe you have received the wrong size or there is another issue caused by our staff, please contact us with your order details and photos/videos where appropriate.
We will evaluate the issue and, if approved, we will inform you about the exchange process.
Refunds
If your product arrives damaged, torn, or defective, please contact us promptly with details and supporting photos or videos.
Once we receive the relevant information, we will evaluate the issue. If your refund is approved, we will notify you and process the refund according to your original payment method.
Refunds are only issued after the reported issue has been reviewed and approved by our team.
Please note that refunds or exchanges are not available for change of mind, incorrect size selection by the customer, or normal wear and tear after use.
How to Contact Us
To request a return, exchange, or report a damaged/defective product, please contact us at:
Please do not send any item back without contacting us and receiving approval first. Items returned without prior approval may not be accepted.
Return Address:
Badar Commercial Phase 5, Street 2, Building No. C6
Karachi, 75300, Pakistan